Travel Agent CV Template
(ตัวแทนการท่องเที่ยว)
Joseph Lee
261 Uplands Road
Derbyshire
DH1 6SW
Mob: 079 7897 4577 Email: joseph.lee@live.co.uk
Personal profile statement
I am an energetic, well-travelled and motivated Travel Agent with excellent interpersonal, communication and writing skills. I enjoy working with a variety of people, and I am able to carry out clear research and analysis of market prices when required and I strive to achieve the best possible results at all times.
Achievements
- Summer Internship with Thomas Cook, 2014
- Graduated in top 10% by Grade – Canterbury University, 2015
- Student Ambassador, Canterbury University, 2013
Education
| 2011 – 2014 | BA Tourism and Leisure Studies | Canterbury University | Grade achieved: [Upper second-class honours] |
Relevant Modules:
- Place, Environment and Culture
- Service Management for Tourism, Leisure & Events Industries
- Travel and Development in the Developing World
| 2010 – 2011 Results: Leisure and Tourism: A English Literature: B Sociology: B | A Levels | Hall Cross Sixth Form |
| 2002 – 2010 Results: 9 GCSEs at Grades A*-C. | GCSEs | Hall Cross High School |
Work experience
| Nov 2015 – Present | Travel Agent Thomas Cook |
Main duties performed:
- Using a variety of different resources, both in-house and online, for researching desirable holiday spots and travel options with attractive prices, and advising customers accordingly
- Booking flights, hotels, trains and cars for customers
- Transferring people between airports to/from the hotels
- Liaising with airlines and other service providers on behalf of customers
- Making reservations, filing, checking and printing confirmation e-tickets
- Dealing with customer enquiries (face-to-face, over the phone and through e-mail) on a daily basis
- Dealing with difficult or stressed customers in person and over the phone
- Calculated rates of return before making final decisions on bookings
- Organising bespoke holiday packages across Europe, Africa and Asia
- Handling cash, taking payments, issuing refunds and selling currency
- Solving any of the customer’s problems that may occur before, during and after the trip including rearrangements and cancellations
- Dealing with overbooking, cancellations, relocations and missing flights
- Informing customers of any changes to their holiday plans
- Making sure that all marketing materials (posters, flyers and brochures) are stacked up properly and nicely presented
- Filing, photocopying and general administrative duties
| Feb 2014 – Sept 2015 | Hotel Receptionist Plaza Hotels |
Main duties performed:
- Dealing with any bookings made, either online, over the phone or face-to-face
- Welcoming guests when they arrive, taking them through the check-in procedure at the beginning and the check-out process when leaving the hotel
- Allocating rooms to each guest and handing out keys upon arrival
- Producing bills and taking payments upon check-out
- Taking any messages left for guests
- Carrying out general admin work, including filing and photocopying
Qualifications
- Level 3 (Extended) Diploma in Travel and Tourism
- Level 2 European Computer Driving Licence (ECDL)
- Company training in computer reservations system (CRS)
Skills
- Working knowledge of travel booking and reservation systems, including Amadeus, Galileo and Fidelio.
- Proficient in using the Microsoft Office suite, online research tools, communication programs, databases and spreadsheets
- Strong customer care skills, developed through past work experience in the field
- Well-travelled with a good understanding of worldwide travel destinations and cultures and marketing them accordingly to individual customers
- Developing business relationships with suppliers and external service providers
Hobbies and interests
I have recently taken up cycling and am currently training to complete a 15-mile bike race for Cancer Research UK. Joining a cycling club has not only helped me to reach my fitness goals, but it has also allowed me to meet new people and develop my communication skills in the process.
References
Please note: the above CV Example is presented in the UK format and layout.
Preview
CR :: https://www.cvplaza.com/cv-example/travel-agent-cv-template/
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